- All of our garments are designed, cut, and sewn in our sunny little studio in Orlando, FL. Our current lead time for our pieces is 2-4 weeks.
- Orders within the US ship via USPS Priority Mail and typically arrive in 2-3 business days after production. Please note that we cannot guarantee delivery dates.
- All orders ship with delivery confirmation which can be used to track your package. We are unable to provide tracking information beyond that supplied by the USPS.
- We are not responsible for packages that are lost or damaged in transit. Please double check your billing and shipping address when placing an order as we are unable to reroute packages.
- Standard shipping does NOT include insurance.
If for any reason an item does not work out for you, we gladly offer free returns for store credit within 14 days of receiving your package. We do not offer cash refunds at this time. To request a return, please email firstname.lastname@example.org with your order number, and we will get back to you as soon as we can.
- Store credit never expires and is issued in the form of a gift card.
- Please ensure returned garments are unworn and have the tags on or a charge may apply.
- If you would like to exchange an item, you will be able to place a new order for a replacement garment upon receiving your store credit, and your replacement will be produced within the regular 2-3 weeks.
- If you received a damaged or defective item, please email email@example.com with a photo of the item and description and we will get your replacement out first thing.
It is our goal that you love your purchase, so feel free to contact us with any questions you have before ordering, and we’ll be happy to help!
ORDER CHANGES AND CANCELLATIONS
- Since each garment is made to order, we are unable to accept cancellations for refunds.
- In some circumstances, we can add to/combine multiple orders to save on shipping costs. To combine multiple orders, email us at firstname.lastname@example.org as soon as possible after placing your order.
- If you’d like to make a change to your order (e.g., different size or color), we’d be happy to help you as long as your order hasn’t shipped. Just keep in mind that it can take an additional 2-3 weeks to complete your updated order.
- If you need to make a change to your shipping address, email us at email@example.com as soon as possible. We can change the address as long as the package has not left our facility. Unfortunately, we cannot reroute a package once it has shipped.